Wheaton has an extensive system of programs in place to help our agents develop, improve and stay on top of service levels.

Cash awards Annual convention recognition Peer acceptance Improves service levels system-wide

Annual Partnership Conference

• For all agents and drivers
• The four-day event includes interaction with Wheaton executives, seminars hosted by industry experts and Wheaton staff, and featured guest speakers
• Provides welcome recreational time for attendees and their families
• Highly unique in that the chairman hosts an open Q&A session with agents and drivers

Regional Meetings

• Held in three regions of the country and all agents are invited to attend
• Educational seminars and a featured guest speaker educates audiences on topics relevant to the relocation industry
• Excellent opportunity for agents to interact with their peers, as well as acquaint themselves with Wheaton's team

Driver Training and Orientation School

• Intensive three-day course covering all aspects of Wheaton and the industry
• No charge to the agent for this program
• Conducted four times per year. Additional classes scheduled as needed

Sales Training

• Periodic sales schools - both National Account and COD
• Video and audio cassette training tapes
• Regional meetings with sales workshops held each spring throughout the country
• On-site visitation and sales assistance from Wheaton corporate staff

Quality Assurance Program (QAP)

• Fully staffed from Wheaton Corporate Headquarters
• National Account shipment monitoring system
• Minimum eight follow-up calls per shipment
• Sets up third party servicing for the agent
• No cost to the agent
• Prevents a problem before it becomes a problem

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