Dear Prospective Customer:

We continue to grow but without sacrificing quality. Each year more customers select Wheaton for their first or most recent move than ever before. Why? Because Wheaton backs our sales promises with superior performance from beginning to end. We would like to count you among America's most satisfied customers. Before making your decision as to who your mover will be, please consider the following:

For over a half century, Wheaton has earned the reputation of being one of the world's finest and most professional moving companies. Our superior service has been acknowledged time and time again by numerous independent surveys and accreditations. Wheaton has earned the Good Housekeeping Seal every year since 1964; Wheaton has been selected as the Official Mover of Steinway and Sons pianos; and, Wheaton has been recognized by the bestselling authors of "The Service Edge" as one of the top 101 service companies in the United States. At Wheaton, while we recognize the importance of price to the customer, we firmly believe that the customer's primary concern is service. That is why providing only the very best moving service to our customer has been and will always be our number one priority.

Over the years, we have found that we cannot provide the type of quality service that earns the distinctions outlined above and, at the same time, always charge the lowest price. The cost of doing business has gone up, not down. It costs our company just as much for moving pads, fuel, equipment and labor as it does our competitors. The only way to cut price is by cutting service such as using inexperienced labor and poorly maintained vehicles and equipment. Wheaton allows neither. So, in those instances where you find the competitor's price to be lower than ours, ask yourself if you can afford what the cheaper price may cost you in damage, lost items, or unreasonable delays! Also, think about the value of your time and peace of mind.

Despite competitive pressures, you may rest assured that Wheaton will not cut corners to reduce price. We will not allow impersonal or shoddy service. We will not rely on inexperienced labor or use poorly maintained vehicles. We will continue to give maximum service while keeping our claims to a minimum. We will also pay our people a reasonable wage, salary or commission so they have the incentive to serve you, the customer, in the most professional manner.

Think about our policy when you select your moving company. We believe that "quality service is remembered long after the price has been forgotten." We hope you will choose Wheaton World Wide Moving to handle your move. Regardless of which company you select, all of us at Wheaton wish you and your family every happiness and success in your new location.

Sincerely,

Stephen F. Burns
Chairman of the Board

Copyright © 2008 Wheaton Van Lines, Inc. All rights reserved